FAQ

Do you offer free shipping?
Yes, we offer free shipping on all orders in the United States.

Can I cancel my order?
Yes, you can cancel your order by emailing info@jacinnewyork.com as soon as possible.

What should I do if I receive a damaged or incorrect item?
If you receive an incorrect or damaged item, we sincerely apologize. Please email photos of the issue to info@jacinnewyork.com, and we will promptly resolve it by sending you the correct item.

Is the return shipping free?
No, customers are responsible for return shipping costs.

Have questions? Get in touch with us!

Opening hours customer service
Monday - Friday: 09:00 - 17:00 (EST)
Saturday - Sunday: Closed
We aim to respond within 24 hours.

E-mail: info@jacinnewyork.com
Contact form: Click here

Company Name: Jacin Newyork
Company Number: 61614205893
Company Address: 78-27 266th St, Glen Oaks, NY 11004, USA